Over the years, I have worked closely with the folks and families who have been demanding greater transparency around the context of the 9/11 attacks.

While progress has been made in revealing more about the "who's" and "what's", it remains fitful and incomplete- with many starts and stops.

Given a new Administration and the 20th anniversary coming up, new calls are rising for accountability.

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The biggest single improvement in aviation security since 9/11: passengers being proactive in the cabin.


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